Non-Emergency Medical Transportation Throughout Virginia

Did you know?

The older population of Northern Virginia, those age 65 or more, is more economically stable, better educated and more diverse than the older population in the United States and Virginia. In Northern Virginia, as in the rest of the nation, a significant population shift is occurring. The portion of the population 65 years of age and older will increase steadily over the next two decades. This change, coupled with increased longevity will result in significant growth in older populations nationally, statewide and locally.

By 2030, 15% of the population of Northern Virginia will be over the age of 65. Needless to say, ISG Transport is pleased to be in the position to continue serving our growing number of seniors and families.

Does ISG Transport provide hospital and emergency room transportation?

Yes, absolutely! ISG Transport strictly provides non-emergency medical transportation. However, that does not mean we don't support the mission of area hospitals. To the contrary, in addition to providing discharge transportation, we frequently take patients and residents of various skilled care and nursing facilities to area hospitals for a wide variety of treatments, procedures, follow-up appointments, and more.

Hospitals and medical centers that we frequently support include UVA Haymarket Medical Center, StoneSprings Hospital Center, Fauquier Health, Reston Hospital Center, Inova Loudoun Hospital, Inova Fairfax Medical Campus and more!

How will I be billed for transportation services?

If you are a private pay client requiring non-emergency medical transportation, you will pay on the day of transport. If you have an established account or signed ISG Transport Services Agreement, you will be invoiced as per the terms of the Agreement.

What forms of payment do you accept?

We currently accept cash, check, or credit card.

How much advance notice is required to schedule a transport?

To ensure proper accommodations, we request 24-48 hour advanced notice. However, we always do our best to accommodate short-notice requests. Please feel free to contact our office for availability.

Do you provide after-hour and weekend transportation?

Yes, with advanced notice we work to provide evening and weekend hours.

Can a family member or attendant go along to my appointment?

Absolutely! For your comfort and concern we welcome one family member or staff attendant to accompany you to appointments. Please inform our office of your companion when scheduling your appointment.

Can I bring personal items on my transport?

We will work to accommodate all reasonable requests. However, please understand that our primary mission is to safely and securely transport you to your appointment. Our drivers cannot be delayed in moving or carrying extra items. Further, for your safety, we cannot have unsecured items in the vehicle.

Can I travel in my own wheelchair?

Yes, of course. Your comfort is our desire. We welcome you to remain in your manual or electric wheelchair during transport.

Will the driver take me inside?

Yes, absolutely. Unlike other curb-to-curb or door-to-door services, to ensure your safety, we are a door-through-door service. This means we will take you from inside your residence to inside your appointment.

Will the driver stay with me during my appointment?

Because of our busy schedule, drivers will return once your appointment is complete. Out-of-area transports requiring our driver to wait will incur a “Waiting Fee.”

Should I call for a return before my appointment is finished?

No! Please contact us ONLY when your appointment is complete and we will expeditiously dispatch a driver for your return. If we arrive and you are not ready, causing our driver to leave, it can possibly lead to a longer wait time.

What should I do if I am unhappy with the service?

We welcome your feedback and suggestions for improvement. Please feel free to contact our office to share your thoughts and experience.

Will I be charged if I have to cancel my scheduled transportation?

We understand that plans change, and we definitely appreciate you contacting us as far in advance as possible to cancel and/or reschedule your transportation.

Should a driver already be dispatched for your trip or has arrived at your location, and you are, for whatever reason, not going to your appointment, you will be charged for a one-way transport that may or may not include mileage depending on your location.